Frequently Asked Questions

Can I cancel or modify my order before it ships?
Can I get personal help to place an order?
Can my return be refunded in the form of a gift card/credit voucher?
Do I need to have an account to place an order?
How can I track my order?
How do I change my account details?
How do I use a promo code?
How much will it cost to ship my order?
How will I know when my order has shipped?
I forgot my password.
If I mail a return, when will I be refunded?
If I place an order, when will I be charged?
If items in my order ship separately, will I be charged extra?
Is it safe to store my personal information online with you?
Is there a difference of quality for Spirulina India and Spirulina Export?
To which countries you ship?
What do I do when my items arrive damaged?
What import duties and taxes may I have to pay?
What is’s return policy? What if I am not satisfied with my order?
What methods of payment do you accept?
What shipping options do you have?
When can I expect my order to ship?
When will my order arrive?
Where does the plant a tree money go?
Who has to pay for return shipping costs?
Why do some items say they're available within 24 hours, while others are not available for 6 days or more?
Why may my card be declined when I try to place an order?
Why should I register?