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| Auroville.com FAQ |
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- How long will it take to get my order ?
- What forms of payment are accepted ?
- Is it safe to enter my credit card details online ?
- Which countries do you ship to ?
- What is a wishlist ?
- What is your refund and returns policy ?
- Where is Auroville ?
- Do you accept Paypal ?
- What should I do if I forget my password?
- Will I be liable for customs charges when I order online?
- When can I expect my parcel?
- Is your Spirullina tested for heavy metal toxicity ?
- How long will it take to get my order ?
For orders shipped within India it takes 3-7 working days until delivery. If we send via registered postal service and you live in a remote area, anticipate a few days more.
For international orders please give 10-21 days if sent via registered postal service and 5-7 days for courier deliveries.
- What forms of payment are accepted ?
We accept payments via most credit card (Visa, Mastercard, American Express) and debit card (Delta, Switch, Solo and Visa Electron). All credit card payments are processed in US Dollars, Euros, British Pounds or Indian Rupees depending on your locality of ordering.
- Is it safe to enter my credit card details online ?
When you enter your credit card details online, they are automatically encrypted with SSL via our checkout page. This means that the details you enter reach us without the possibility of a 3rd party accessing the information. Industry standard 128-bit encryption is used.
- Which countries do you ship to ?
We can ship to any country that has a postal service. All orders are despatched directly from our offices in India to your postal address so shipping is available worldwide. - What is a wishlist ?
Your wish list is a list of items that you would like to have but are not yet ready to purchase. This is a feature available for registered customers. When you find a product you like, you have the option to add it to your "wish list". This is an easy way to keep track of products you would like to buy at Auroville.com. You can also send your wishlist to a friend perhaps a week or so before your birthday or wedding anniversary! - What is your refund and returns policy ?
We will gladly refund you in full for any product you may purchase that you
are not completely happy with. Returns should be made within 15 days of
receiving your shipment. Certain products such as food items and
perishables can not be returned. Simply contact our customer care department
and they will advise you how to return your product. Once we received it, we
will refund your card in full. In the case of you returning only part of an
order, we will refund you for the items returned. Simple as that!
- Where is Auroville ?
Auroville is located Tamil Nadu, just a few miles north from Pondicherry, on the South-East coast of India facing the Bay of Bengal to the East. It was founded in February 1968 by Mira Alfassa, the spiritual collaborator of the renowned Indian yogi and philosopher Sri Aurobindo. Auroville is the world's first and only internationally recognised community established for research in human unity. It practically researches into humanity’s future cultural, environmental, social and spiritual needs. - Do you accept Paypal ?
Yes we do accept Paypal and all forms of Payments that Paypal can process. Paying with Paypal offers protection for the buyer and seller and is 100% secure. - What should I do if I forget my password?
You can go the customer login page and click on the "Forgot password" link. You will get a form to complete and will be issued a new temporary password via Email. You can then login with this password and reset your password as you wish.
- Will I be liable for customs charges when I order online?
Orders that are sent outside of INDIA may be subject to local import taxes, duties and fees levied by your country. Any such charges are to be borne by yourself as we have no control over these charges. If any doubts, please check with your local postal authority about such possible charges. - When can I expect my parcel?
Most orders (unless otherwise indicated) are processed within 2-3 working days and once shipped will take 10 and 21 days to reach. In busy times of the year or in rare occasions they can take up to 4 weeks to arrive. If you have not received your parcel within this time please contact us so we can track your parcel for you. EMS orders take on average 7 days from time of despatch to arrive.
- Is your Spirullina tested for heavy metal toxicity ?
Yes of course and here are the certificates:
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